As usual, a review of what work was to be performed occurred when I brought my vehicle in, I was provided a ride back to my residence, I then got a call going over the results of the inspection and the cost of recommended maintenance was provided, then the work as authorized by me was done. They picked me up and brought me back to the work shop, went over the bill in detail with me, and advised me of work that they would recommend on my next appointment. The entire firm (the owner and ALL his employees) have shown themselves to be motivated qualified professionals that can be trusted to do the right thing for their customers and their cars. I Highly recommend them.