5

Always an excellent grade! They are available and accommodating even when it's not an emergency (and respond positively even more when it is). I trust them to give me the truth. I'm a happy customer. Judith K

5

Mario Matt and JT are some of the greatest gentlemen that walk this planet. Completely saved me from being stuck with a major lemon. I purchased a Subaru WRX STI from CarMax and a couple days later the check engine light came on. I immediately called CarMax and they told me the soonest I could take it in to the shop was in 18 days. Well after their 10 day return policy. The manager at CarMax had me call Automotive resources when I told him that I was unhappy they weren't going to look at my car before the 10 days were up. Upon calling Automotive resources I spoke with Mario and Matt and gave them the run down. They had a very full schedule but asked if I could bring the car by the shop when they opened at 8 the next day and they would squeeze it into their busy schedule. I dropped the car off and thats where Matt and Mario's excellent customer service really shines. They were so pleasant and helped me communicate the problems the car had to CarMax. JT found a severely rusted undercarriage failing ignition coils and exhaust fumes in the coolant from a leaky head gasket. And the suggested repair was to get a new engine. I was extremely impressed with how honest and informative they were. I'll be taking all my cars to them from now on. I cannot thank that team of amazing individuals enough for getting my car In so quick and providing me with all the tools I needed to get my money back from CarMax. Thank you so much Matt Mario and JT!

5

Awesome crew, affordable and transparent

5

Best Ever Business!

5

Diagnostic done within a day. Honest, thorough in explaining what was needed, fast, kind. Service was quick and friendly. I'll be here til I don't need a car anymore.

5

Great customer service. Very knowledgeable information I gained. I will certainly go back with car issues.

2

Got an initial quote over the phone to replace a blower motor + resistor and clean AC system in car, got approved for financing, then when I called to ask if they would let me bring my own parts in, Mario was quite rude to me and seemed offended that I even asked. Would have been okay with "no", and would have still brought the car in, but this mechanic got mad simply over a customer asking for some idea upfront of how much a repair is going to cost, and asking if I could bring my own parts (to save both our time too, not just money). Didn't honor the original price quote either, and tried to throw in a diagnostic fee even though the issue is simple and already diagnosed. Take your business to people who will honor their word.

Hi Joan, I'm very sorry to hear about your experience and would like to offer my apologies. I spoke with Mario about the situation, and I think we could have communicated our policies and procedures to you in a more effective way. We would certainly install your parts on the car, but we typically don't recommend going that route mainly for the warranty. Parts we supply come with an industry standard 24 month/24k mile warranty for both parts AND labor, meaning that if that blower motor or resistor fails in that timeframe you'd be 100% covered, whereas if you supply your own parts, not only do you have to figure out how to get another part, but you also have to pay us to figure out the problem and replace it a second time. We can also move forward with self diagnosed repairs, but we discourage it because we have no way to guarantee it will fix your problem and in our experience that can lead to a poor experience where a customer pays for a repair that doesn't fix the problem. I think your poor experience comes down to poor communication on Mario's part, please accept my apology. If you decide you'd like us to install your parts, let me know and I'll get you scheduled. -Jubal

- Automotive Resources
5

Great guys, great service, super fast turn around. Would definitely go back!

5

Great service. Efficient and on time. They diagnosed my problem quickly and supplied photos.

5