This company seemed honest and realistic about what my old car needs to be safe. Their prices are fair and they give an AAA discount. They told me everything that needed repair and then were clear about which were essential and which weren't. Then, this morning I realized that there was a serious gas leak. I had to have it towed back to AR. The shop manager was at first totally dismissive of the problem and tried to "mansplain" to me that there was nothing wrong. The puddle of gasoline in front of my house proved this to be untrue. Luckily the owner stepped in and asked me the important question which was had I filled it up, which I had, Apparently when it was full the faulty O-ring leaked until the gas tank got down to a certain level. As it turned out they were able to fix it, despite it being late Friday afternoon. I hope the owner can get his people to be as thoughtful, polite and helpful as he is.
Anne, thank you for the review, I'm glad we could come through and resolve the problem with the fuel pump and get you back on the road before the weekend. The faulty seal between the fuel pump and the tank was unfortunately not apparent during our test drive since the tank wasn't full. I appreciate the feedback, and again I apologize for the way our team handled the situation and I can assure you it has been a teaching moment in several ways. Thank you for understanding and letting us make it right.
- Automotive Resources