I was informed promptly from part ordering to having a specific time to show up for my appointment when they were ready to do the work. The cost came in under the initial bid and finished in the time they said. The mechanic walked me through all the steps he took to make sure my former faulty tailgate handle and door handle worked properly on my old and somewhat beat up truck. He had to do some minor tweaking to fix all the issues. I am very happy with the work and how I was treated and will definitely be back!