Santa Fe Auto Repair

1284 reviews
(505) 372-0404
881 W Alameda St, Santa Fe, NM 87501
Mon - Fri: 8:00 AM - 5:30 PM
1

My car sat with Automotive Resources for over six months without starting any repairs due to a backordered part that "might" be needed. I finally moved the car to another shop, and they fixed it within two weeks using the available parts that Automotive Resources had been sitting on. The new shop said there was no indication that the backordered part was ever needed. Do not take your car here. -- Response to owner: My car was at your shop for three months before you ordered the unnecessary, backordered part. You refused to begin repairs until the part arrived, despite acknowledging that the part might not be needed, and despite the terrible backorder. Unacceptable and inexcusable.

Hi Tessa, I'm very sorry that your experience was less than ideal, but I'd like to take the opportunity to explain to our existing and prospective new customers in more detail why your case is far from normal. The damage sustained to the front suspension on your car was inspected by our ASE certified technicians, and was subsequently inspected by inspectors from your insurance company and all were in agreement on what components needed to be replaced to ensure the repair was done properly. Unfortunately due to supply chain issues with Volkswagen, we were unable to obtain all of the parts needed in a timely manner. We aim to produce quality work that we can stand behind, and cutting corners against the expert advice of our qualified technicians is not something we do, and your insurance company agreed with us and advised us to complete the repair when all of the parts were available. Again, I'm very sorry we were unable to complete the repairs on your car in a timely manner, but I want you to know that your experience is not the norm at Automotive Resources, it was an unfortunate situation involving supply chain problems and an insurance company.

- Automotive Resources
2

Extremely pricey... I had an issue with my car and went to a local competitor who quoted me much lower than these guys... I would suggest shopping around before committing to getting your work done at Automotive Resources

Hi Haley, I'm sorry to see your 2 star review on our shop, especially since I don't have any record of a customer under your name, or recollection of a car coming in under your name. I think we have competitive pricing in our community and if you'd like to share more with me about what car you have and what we estimated I'd like to hear about it. I'd also like to point out that all of our repairs are done by ASE certified technicians, and we offer a 24k mile/24 month warranty on parts and labor that is honored nationwide if necessary and we use quality OEM parts. Sometimes that means our price will be a little higher than a competitor using a lower quality aftermarket part, but in our experience it's better to use quality parts and do it right the first time than to install a lower quality part that may have a higher failure rate, meaning you are back in the shop sooner than you'd like. I completely understand that you found a lower price for the work, but I don't think it's fair to assess our work with a low rating just because we had a higher price. I'm 100% confident that if we'd done the work on your car you would be satisfied with the end product.

- Automotive Resources
5

Always great Services!

5

Even though the internet was down .... they demonstrated great creativity ... and were able to give excellent service .

5

I've used this repair shop for years, and have been universally pleased with their work, the fairness of their pricing, and their ability to complete the promised work on time. They have continually accurately explained the work needed, as well as the work that might need doing and keeping me advised of progress and options and choices I need to make. I highly recommend them. I trust my car and my safety to them.

5

I feel very confident when I take my car in for an oil change or anything else, that the car will be well taken care of. Today was a usual oil change, but also, I had brought in a grill front piece that had gone missing [then purchased online] that needed to be installed. No problem for them to add in that service. So glad to have located this company!

5

Just in for an oil change and a check up this time. They continue to offer friendly , efficient service. I plan to keep bringing our cars to them for minor and serious issues!

5

I was informed promptly from part ordering to having a specific time to show up for my appointment when they were ready to do the work. The cost came in under the initial bid and finished in the time they said. The mechanic walked me through all the steps he took to make sure my former faulty tailgate handle and door handle worked properly on my old and somewhat beat up truck. He had to do some minor tweaking to fix all the issues. I am very happy with the work and how I was treated and will definitely be back!

5

5

Always responsive and customer service is exceptional

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