A/R took on a big-time job, which required them to dismantle the front suspension of my Lexus LS-460, install 8 new wishbone components, do a wheel alignment, and disassemble and reassemble suspension struts to replace leaking front and rear shock absorber units. They knew how to do all these somewhat involved and time-consuming jobs on this big car in a timely and professional manner. And their hourly rate was very reasonable; much lower than the dealer's rates in this area.