I only had to wait an hour while my car was worked on. The office staff was great, as was Shopkitty, and Tom checked an extra thing on my car in case it needed readjusting--without my having noticed it. I heard the staff discussing what part to order for another customer, and was impressed with the extent they went to doing research, locally and on the WEB, to see what was the best item to get the customer and find the best price. These people are really dedicated to doing the best work for the customer.