{I just submitted this 1 minute ago, and got looped back to the beginning of the process, so here it (might be) again: Pleasant. Kind. Accommodating. Fair. Prompt. Highly qualified. Well-managed. Thorough. Above and beyond the customary expectations when a car owner must go in search of this indispensable service with fingers crossed. After 42 years of uncanny good luck with the same mechanic, my hopes and standards were high. I feel very lucky and am still smiling. My gratitude to all.